If you’ve ever attended a Golden State Warriors Game, you’ve probably interacted with one of their highly trained Guest Service Ambassadors. These uniformed staff watch the crowd as they enter Chase Center and approach guests to give directions, provide information about hospitality services, and take photos of groups and families having a memorable experience at the game. In 2023, Juma youth joined the Guest Services team as newly minted Ambassadors, obtaining the opportunity to work for their home team while earning income, gaining confidence, and building skills that they will carry into their future careers.
In 2023, Juma and the Golden State Warriors began working in conjunction to bring new opportunities to Juma Youth and provide outstanding service for fans. At each of the forty-two Golden State Warriors games of the basketball season, Juma youth fulfill twelve Guest Service Ambassador roles. These positions offer San FranciscoJuma youth more than five-hundred new shifts in a role that takes them out from behind the counter and gives them a chance to lead the way in customer service.
“I really enjoy working as an Ambassador at Chase Center because I get to be around a lot of passionate Warriors fans and it’s a change from usually working with food at other locations,” says Paolo, a current Juma youth. “[This role] offers more opportunities to work on my problem solving skills because people tend to ask a lot of different questions, so I’m always ready on my feet to help anyone with anything they might possibly need.”
The role requires a heightened level of preparation and professionalism–Juma youth working as Guest Services Ambassadors go through a rigorous eight hours of training online and another two hours in person. Ambassadors must be knowledgeable about every aspect of Chase Center’s hospitality, from knowing the locations of exits and restrooms to offering advice on where to eat, what services are available, and knowing how to ask the right questions to help guests find what they need. New Ambassadors must pass assessments to ensure they are prepared to give guests a seamless experience.
“The Ambassador role requires a lot of initiative; it can be as fun as a youth chooses to make it,” explains Alvin Yu, Juma Director of Enterprise Development. “The role challenges youth in a way that they have to interact with fans on their own; it’s their job to go out into the crowds and strike up conversations. In the customer service sense, it’s much more elevated than what many of them are used to. That is the challenge that the youth get to take on and through that, they can grow in both their customer service skills and confidence.”
Next time you are enjoying a Warriors game at Chase Center, we hope you will look out for these hard working members of the Warriors Guest Services team. The Juma Youth on duty and their Golden State Warriors Colleagues will give you their best advice on making the most of your visit as they practice skills in communication and build the confidence they will need to thrive in work and life.
