Organizational Profile
Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services. Our vision is that all young people have the opportunity to succeed, advance and thrive in the career of their choice, competing in a job market that is inclusive, equitable, and diverse.
Today, Juma operates over 20 concession businesses and employs more than 500 youth every year at major sports and entertainment venues across the West Coast (Sacramento, San Francisco, San Jose, and Seattle). Since 1993, Juma has employed more than 10,000 low-income youth who have earned $15.5 million in wages, saved $6.4 million for higher education, and generated more than $44 million in enterprise revenue to continue advancing Juma’s mission.
Juma’s strong leadership, dedicated staff, effective service model and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for effective Practices and the National Organization of the Year award from the Social Enterprise Alliance. In 2017, Juma earned the Gold Award at the Seattle Business Magazine’s Community Impact Awards for Youth Development Non-Profit of the Year. Juma Seattle and Juma Sacramento have both been selected as recipients of the prestigious Bank of America Neighborhood Builders Award. In 2018, as a member of the Obama Foundation’s inaugural grant cohort, Juma led the first iteration of the My Brother’s Keeper (MBK) Initiative, influencing local services for boys and young men of color and contributing nationwide. In January 2023, Juma presented at the Annual Mentoring Summit in Washington D.C. In December 2023, Juma received the Catalyzing Engagement Nonprofit Award. In recent years, 100% of youth participants indicated they would “recommend Juma to a friend” and our most recent staff satisfaction rate was 94%.
Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are Youth First, Stronger Together, Respect & Appreciation, and Integrity & Transparency. Juma commits to modeling diversity and inclusion for our youth, their communities, our employees and the institutions with whom we collaborate, maintaining an inclusive environment with equitable treatment and compassion, and actively creating meaningful change.
Position Description
Juma seeks a talented Site Manager with a track record of success in workforce development and program engagement, with high barrier youth between the ages of 16-24, to serve as a key member of our team.
Reporting to the Director of Impact, the Site Manager will be responsible for establishing and maintaining positive growth with our enterprise and YouthConnect program. The Site Manager will supervise the site’s Enterprise team and Program team members with day to day operations while supporting networks in the community, thereby advancing Juma’s mission and creating meaningful impact in the lives of both donors and Juma youths. The Site Manager will create meaningful moments for our youth participants, and build a productive and supportive culture for Juma Seattle’s direct service staff.
Duties and Responsibilities
The Site Manager will ensure high-quality outcomes for the Juma Seattle program by:
- Establishing enterprise and program goals in Seattle
- Building and implement recruitment timeline while making adjustments as needed
- Overseeing the delivery of financial capability curriculum in conjunction with local and national banking partners
- Developing and maintaining key program partnerships such as community based organizations (CBOs), corporate employers and community colleges;
- Developing and maintaining a work environment of excellence in customer service, learning, teamwork, success and upward mobility opportunities;
- Working with the Seattle team and the National team to evaluate the Juma program to identify and address challenges and improve outcomes;
- Overseeing program staff’s delivery of workshops and one on ones for young adults on topics concerning career development, employment and education
- Serving as a mentor and coach to further develop the capabilities of youth staff and youth managers.
The Site Manager will lead the Juma Seattle team by:
- Providing supervision of Juma Seattle’s social enterprise managers and program coordinators;
- Building a cohesive and productive team culture in Seattle and across the country to achieve Juma’s mission;
- Working with the Seattle team and the National team to evaluate the Juma program to identify and address challenges and improve outcomes;
- Participating in Program Implementation Team (PIT Crew) meetings
- Participating in regular site lead check-ins to share and learn best practices with other site leads
- Participating in regular Program Team and National Enterprise meetings
- Leading regular meetings with site staff for roster reviews.
- Overseeing site staff’s timely and accurate data entry into Apricot for program and enterprise events
- Leading the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (Apricot) database and adjusts staff efforts and youth programming based on the analysis
- Providing fiscal oversight for the Juma Seattle site, including developing and implementing budgets and managing and reporting assets, revenue, and expenditures;
- Providing organizational oversight for the Juma Seattle site, including, Human Resources, finance, office space and systems, and technology;
- Overseeing site staff’s maintenance of JEIT, program calendars, and 15five OKR submissions
- Playing a role in the development of Juma’s national strategic plans and leading the development of enterprise and program strategies consistent with the integrated strategy of the site.
- Working with site staff in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices
- Overseeing the drafting and implementation of Performance Improvement Plans and follow-up (collab between EM and PC), enforcing the Engagement & Dismissal Policy where appropriate
- Overseeing Job Placement & Retention (with varying levels of involvement depending on need):
- Support with open office hours or 1-on-1 calls to support the development of Individual client-based career goals
- Support with individual goal planning exercises with youth clients designed to support their identification of steps toward a career pathway.
The Site Manager will position the Juma Seattle site for long-term sustainability by:
- Providing high-level oversight of Juma’s social enterprise operations at T-Mobile Park, Lumen Field, and UW Husky Football Stadium- responsible for Seattle’s annual Profit & Loss;
- Understanding stadium venue agreements, terms and execution plans. Full understanding and ability to train AEMs (Assistant Enterprise Managers) and/or EMs (Enterprise Managers) on process, procedure, and operational plans
- Serving as the external face of Juma Seattle by building and managing relationships with strategic community partners and concessionaire partners
- Working with the Seattle Development team to secure funding as well as to execute program deliverables
- Supporting with positive interaction and relationship building with stand managers and other floor/area supervisors as needed to produce a collaborative management oversight of youth as well as building positive relationships with venue team and/or concessionaire partner to ensure consistent and potential increase for youth shifts and an inclusive work environment
- Overseeing enterprise staff’s development and implementation of stadium trainings for new staff
- Collaborating with enterprise staff to manage relationships with and between youth participants
- Creating an environment of exceptional customer service based on Juma’s values and guiding principles.
- Maintaining daily, monthly, and seasonal budgets and forecasts.
- Clearly articulating revenue forecasts on monthly, weekly and daily breakdown. Understanding profit margins to better track net income/loss on a regular basis.
Qualifications
- Minimum of five years of increasingly responsible professional experience in the nonprofit philanthropic, private or public sector[1]
- Experience and commitment to successfully developing, managing and mentoring a diverse team
- Demonstrated knowledge and respect for youth and youth culture
- Experience developing programs and building relationships with external partners
- Exceptional written and verbal communications skills
- Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
- Team player with exceptional interpersonal skills
- Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment
- Ability to work nights and weekends as necessary
- All prospective staff will be fingerprinted and submit a criminal background check
- LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
Job Details
| Reports to: | Director of Impact |
| Job Location: | Seattle, WA |
| Starting Salary: | $60,000-$75,000 |
| Classification: | Full-time, Exempt |
| Hours/Week: | 40 hours |
| Education: | Bachelor’s degree required |
| Years of Experience: | Minimum of five years of increasingly responsible professional experience in the nonprofit philanthropic, private or public sector |
| Benefits Include: | Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time off package |
Please submit the following to operations@juma.org
- A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
- Current resume
- Salary requirements
Due to the volume of responses, only candidates selected for an interview will be contacted.
