San Francisco Enterprise Manager

Organizational Profile

Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services. Our vision is that all young people have the opportunity to succeed, advance and thrive in the career of their choice, competing in a job market that is inclusive, equitable, and diverse.

Today, Juma operates over 20 concession businesses and employs more than 500 youth every year at major sports and entertainment venues across the West Coast (Sacramento, San Francisco, San Jose, and Seattle). As the country’s largest youth-run employment social enterprise, as of 2023 Juma has employed more than 10,000 low-income youth who have earned $14 million in wages, saved $6.4 million for post-secondary education, and generated $42 million in enterprise revenue to continue advancing our mission.

Juma’s strong leadership, dedicated staff, effective service model and committed funding partners have led to numerous awards including the National Youth Employment Coalition’s PEPNet Award for effective Practices and the National Organization of the Year award from the Social Enterprise Alliance. In 2017, Juma earned the Gold Award at the Seattle Business Magazine’s Community Impact Awards for Youth Development Non-Profit of the Year. Juma Seattle and Juma Sacramento have both been selected as recipients of the prestigious Bank of America Neighborhood Builders Award. In 2018, as a member of the Obama Foundation’s inaugural grant cohort, Juma led the first iteration of the My Brother’s Keeper (MBK) Initiative, influencing local services for boys and young men of color and contributing nationwide. In January 2023, Juma presented at the Annual Mentoring Summit in Washington D.C. In December 2023, Juma received the Catalyzing Engagement Nonprofit Award. In recent years, 100% of youth participants indicated they would “recommend Juma to a friend” and our most recent staff satisfaction rate was 89%.

Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are Youth First, Stronger Together, Respect & Appreciation, and Integrity & Transparency. Juma commits to modeling diversity and inclusion for our youth, their communities, our employees and the institutions with whom we collaborate, maintaining an inclusive environment with equitable treatment and compassion, and actively creating meaningful change.

Position Description

Juma is seeking a talented Social Enterprise Manager with a track record of success in management, sales or business development in a fast paced environment to drive Juma’s Social Enterprise operations and to serve as a key member of our Enterprise Team.

Reporting to the Bay Area Site Director, the Enterprise Manager will be responsible for recruiting, hiring, training, and developing individuals ages 18-24 to thrive in a professional work environment.

The Enterprise Manager will also be responsible for the oversight of all Juma held contracts in the assigned territory, including the day-to-day management of all concessions operations and the youth workforce experience from both a business and social mission perspective. The candidate will also serve as a mentor and coach for young adults.

Duties and Responsibilities

  1. Recruitment & Partnership Development (in a support role)
  2. Work with the Site Lead and the Program staff to recruit our youth team
  3. Supports with programmatic efforts including relationship building with community and employment partners.
  4. Business Management, Growth & Administration
  5. Supports all ENT Contract conversations and development of new local ENT opportunities, maintaining positive relationships throughout.
  6. Understand stadium venue agreements, terms and execution plans. Full understanding and ability to train AEMs (Assistant enterprise managers) on process, procedure and operational plans
  7. Attend and contributes to monthly site meetings
  8. Maintain daily, monthly, and seasonal budgets and forecasts
  9. Serve as point of contact for all Concessionaire and Invoice communications
  1. Day-to-Day Concession/Vending Operations
  2. Create and maintain the environment of exceptional customer service based on Juma’s values and guiding principles.
  3. Oversee all day-to-day concession operations.
  • Execute or oversee bi-weekly submission of time and attendance. Juma uses ADP for all time tracking.
    • Ensuring all youth are trained in utilizing the MakeShift scheduling system.
  • Delegate day to day support duties to AEM(s)
  1. Youth Training & Development
  2. Serve as a mentor and coach to further develop the capabilities of youth staff and youth managers.
  3. Conduct employee performance reviews and provides ongoing support and feedback to youth regarding their job performance.
  4. Support Job Placement & Retention efforts as needed.
  5. Maintain a regular presence at scheduled youth work shifts, provides on the job supervision at work venues
  1. Collaboration with Juma Staff & Program Evaluation   
  2. Meet regularly with the site team and HQ to review and complete Exit and COS Data, collaborating to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently
  3. Assist with communications/surveys to both current and past Juma participants as needed for retention data
  4. Support as needed with co-facilitated workshops.
  1. Staff Management & Development
  2. Is responsible for the oversight of San Francisco’s scheduling and delivery of all professional and stadium based training (including SF’s STEEP  boba shop) for both adult and youth staff
  3. Oversee hiring and onboarding of Assistant Enterprise Manager(s)

Qualifications

  • Must be available to work nights and weekends as needed, per professional sporting event schedules.
  • Experience in food service management, youth development, and nonprofit organizations is a plus.
  • Demonstrated ability to manage and lead a very large team.
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
  • Exceptional interpersonal, relationship building and written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Experience working with youth of color and working class/low income youth.
  • Passion and respect for youth leadership and youth development.
  • Experience in providing instruction/training to various people and personalities.
  • Good physical stamina; environment and responsibilities can be physically demanding. Must be able to climb stairs, stand for up to 8 hours a day, and lift 25 pounds.
  • Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.  
  • LGBTQ, bicultural, and/or minority applicants as well as applicants experienced within foster care systems are especially encouraged to apply
  • All prospective staff will be fingerprinted and pass a criminal background check
  • Bachelor’s degree in a related area or equivalent experience
  • Proficient in Google Suite and Microsoft Office (particularly Excel), Internet, etc.
  • High professional and ethical standards for handling confidential information
  • Demonstrates strong customer focus with respect, patience and efficiency
  • Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • Ability to adjust style and approach according to environment and audience
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (where applicable)

Job Details

Reports to:Bay Area Site Director
Job Location:San Francisco
Starting Salary:50-65K
Classification:Full-time, Non Exempt
Hours/Week:40 hours 
Education:Bachelor’s degree required or equivalent
Years of Experience:Minimum 2  years of experience
Benefits Include:Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time off package 

Please submit the following to operations@juma.org

  1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
  2. Current resume
  3. Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.